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truetreeherbal@gmail.com

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Returns, Refunds & Cancellation Policy

30-Day Return Policy

All shipments are inspected carefully before dispatch. If you receive a product in the below-mentioned condition, kindly notify us within 30 days.

ACCEPTABLE REASONS FOR RETURNS:

- Damaged, Leaking, Tampered, or Broken Product/Package.

- Wrong Product Delivered.

- Product Post Expiration Date.

- Incomplete Order / Missing Products.

UNACCEPTABLE REASONS FOR RETURNS:

- Opened / Used / Altered products.

- Original Packaging (cartons, labels, etc.) missing.

- The Return/Replacement request is generated after 30 days from delivery.

- Damaged/Missing product is reported after 4 days from delivery.

- Return for reasons other than manufacturing defect.

IN CASE OF AN ACCEPTABLE REASON FOR RETURN:

You will need to notify us within 30 days of receiving your product. Kindly ensure to email us images as proof at truetreeherbal@gmail.com.
We will investigate and review your return request within 24 working hours.
If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement accordingly.
In case our reverse pickup service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
Please note that replacement will depend upon stock availability.

Refunds

REFUNDS WILL NOT BE ISSUED IF:

- The product returned by you is noticeably damaged and/or tampered with by you.

- The shipping address entered during order placement is incorrect.

- You have consumed part of the product and then decided to return it.

- If you do not comply with the returns policy stated above.

REFUNDS MAY BE ISSUED UNDER THE FOLLOWING CIRCUMSTANCES:

- The product ordered is not in stock with us.

- The shipping address is not serviceable by us.

- You comply with the returns policy stated above.

- The product returned is found to be in good condition and untampered.

- You have paid twice for a single order from the same email address.

Cancellation & Refunds

- You can cancel your order anytime by sending an email to truetreeherbal@gmail.com before the order is dispatched. Orders once dispatched are not eligible for cancellation.

- An order cancelled will take 5 to 7 days for the amount to reflect in the original mode of payment.

ARE THERE ANY PROCESSING FEES FOR RETURNS AND REPLACEMENTS?

- There is no processing fee for returns or replacements. However, in case you request a replacement with a higher-priced product, you will need to pay the difference.

WHAT ARE THE MODES OF REFUND AVAILABLE?

- For prepaid orders, the amount will be refunded to the original payment method once the product is received and verified.

- For COD orders, the amount will be transferred to the bank account provided during the return request after verification.

Timelines

- Refunds: Once the refund request is processed, the amount will be transferred within 3–5 working days.

- Replacements: After approval, replacements will be dispatched within 3–5 working days.